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Setting up a web site is a high priority by most new businesses. But not everyone has the experience to do it for themselves from scratch – or the money to buy in the expertise from somewhere else.

This is where simple Do-It-Yourself solutions come in. This post updates previous discussion on this topic (see Internet category for earlier posts), and renews two offers we’ve been running for some months.

Example web site page
1. Getting British Business Online – a free basic business web site from Google and BT

There are many approaches you could take, but let’s start with something that is entirely free. Getting British Business Online is backed by the UK government’s Department for Business, Innovation and Skills. It’s run for them by campaigning group Enterprise UK, but the technology comes from Google and BT.

We’ve just had confirmation that this scheme now continue at least till 31st of December 2010. So far 20,000 businesses have taken advantage of the scheme.

To get a web site going you need to register a domain name – which is the web address such as example.co.uk for you web site, find a hosting firm which is where your site will actually live, then design your site and upload all your content. One way simple DIY packages achieve simplicity is to guide you through steps and offer all these services on one place.

With the GBBO package you get:

A free web address provided by BT: Choose from any available ‘.co.uk’ domain name. This is free for two years, after which you can pay to renew it.

Free hosting, provided by Google. Google told us this will remain free forever as long as your site remains below a certain size limit, currently 100Mb. This is big enough for the great majority of simply sites, but you can pay for extra space should you need it.

A free site-building tool: You build your site using an easy Wizard-type tool provided by Google, which lets you upload your own words and images, and alter them later whenever you want. You choose your initial design from a selection of pre-defined templates. You can swap to a different template later or tweak the design if you want to.

To register go to www.gbbo.co.uk

You need to have a working email address and a mobile phone. The mobile is only used once, during the initial registration process. You give the set-up wizard a mobile number, and it then immediately sends a text message to it containing an activation code. You type this code into the on-screen setup form, which lets you continue on to set up your free web site.

The type of web site you can build with the free Google tools provided by the GBBO scheme are fine if all you want is a fairly simple site containing pictures, text and videos. It can do a good job of describing you and your products in a kind of online brochure.

However, if you want to sell products off the page and take payments from customers online, it’s not so good. It is possible to link a GBBO site to Paypal and take credit card payments this way, but currently it doesn’t provide a proper shopping cart facility. This is more what you need if you have number of products you want to describe and sell from your site.

Box photo of Mr Site web site creation product
2. Your own online shop from Mr Site

There are several options here, but one of the simplest for newcomers to building web sites is Mr Site.  This is a paid-for commercial product, but PRIME has just renewed an offer we ran at the end of last year, passing the full 40 per cent discount on to PRIME Business Club visitors.

One reason we like Mr Site is that it is well documented, so if you don’t know what you are doing it you can read an explanation which by web standards is relatively free of jargon. It also has a business focus that makes it very appropriate for PRIME’s audience.

With the discount a year’s use of the Beginner package will cost you £15 rather than £19.99, a year of the Standard package £22.74 rather than £34.99, and of the Pro package £59.9 rather than £99.99.

These prices include the registration of your own domain name (such as www.example.co.uk or www.example.com), the use of Mr Site online web site creation tools, templates and shopping cart, plus hosting for a year. You can use an existing domain name you have already registered.

To get these prices go to the special PRIME discount link and enter the word “PRIME” into the offer code box. You can upgrade between the levels at any time, so you don’t have to worry too much about making the right choice now. If you want to continue using the Mr Site service after a year prices revert to the normal level – these are shown at the foot of the page. Currently they are £20.28 annually for Beginner, £34.88 for Standard and £95.88 for Pro.

The different levels differ mainly in the number of pages you can display and the amount of space you can use for your text and images. The Pro package has the best ecommerce support and features to help make the site more visible to search engines. But all come with a shopping facility with images and stock control, the ability to take payment from customers via Paypal, and with email box.

Paypal is a large international electronic payment service owned by eBay. This means that you have to sign yourself up separately with Paypal for a Paypal account, and pay Paypal transaction charges. But the big plus is that you can get up and running fast and you don’t need to worry about processing credit card payment or getting credit card merchant status.

Customers can pay you straight off your web site (or by email) using a credit or debit card – they don’t themselves need to sign up with PayPal. Paypal can also handle cross-border payments and currency conversion, for an extra fee.

3. Other options

Of course Mr Site and the GBBO scheme aren’t the only way of getting a web site up and running cheaply. We cover some of the others in the site credits description of how this web site is done. For www.primebusinessclub.com we use a lot of Open Source software, which is cheap or free, but unfortunately sometimes quite complicated.

For a person starting out on their own without existing Internet skills the learning curve could be high, and the time spent could divert effort from other areas of the business that need it more urgently.

This means that only some of the many cheap options are worth considering, especially those aimed at beginners with the hosting included, so there is much less of a technical nature to do. Some of these services are free, usually because they are advertising funded, and they can be good way of getting something up quickly and starting to learn about web publishing.

You can instantly set up a free blog at Blogger.com (owned by Google), and at WordPress.com, to name two well-established and well supported ones, with huge communities of users. Typepad only has a 14-day free trial, and thereafter is quite expensive, but is also very beginner friendly and tends to appeal to people in the media or arts or who have visually-appealing products.

Social networking tools such as Facebook and Twitter may be enough if all you require is an online presence that is mainly about yourself, and they are all free. But all three suffer from a trivial image, and Facebook in particular is still blocked by many traditional businesses that fear their employees will waste time on it. This means that though such sites can be very helpful to your business if it relies on word of mouth and personal contact, you may also need a conventional web site too where you can present your offer in a serious manner.

Another option worth investigating if you plan to start trading from your site and taking payments for goods is BT Tradespace. The basic service is free, and you get a shop and the ability to take payments using Paypal. This service also offers opportunities for networking to find customers and suppliers, and for some businesses may be a good place to start.

Are you interested in contributing to the PRIME Business Club web site – as a guest blogger? We’re looking for older entrepreneurs to share their experiences of starting and growing a business.

Fill in this brief form if you’d like to be a regular contributor or submit a one-off piece. We’ll get back to you after Easter if you’re selected.

What’s in it for me?
Nothing is guaranteed, but if your blog is good you could get:

1. Customers for your business. Every blog we will put up can have a link to your own web site on the end. If you also want to put up an email address or phone number we’re happy with that too. The web link should also boost your search engine rankings a bit.

2. Media exposure. This web site is often visited by journalists. If you seem to know what you are talking about and have an interesting point they might contact you direct for a quote.

3. Practice – in both talking about your business and writing for the web.

Don’t worry if you have no writing experience. We’ll help you with editing and send you a draft before anything goes up. For example, we’ll remove any defamatory statements so neither of us will get sued!

Why is PRIME doing this?

We know all sorts of great older-owned business are getting started. But they are not properly refelected on this web site. The best people to learn from about pitfalls to avoid and things to try are often those actually doing it. So if you have relevant experiences to share contact us.

The only requirements are that you must be UK-based (although we could be flexible on this) and must be aged over 50 and getting involved with self-employment or starting your own business for the first time.

Example web site pageGetting British Business Online, the governmnent backed-scheme that offers UK small businesses a free web site, is now live.

Partners include Google, Enterprise UK and Paypal.

You get:

A free web address: Choose from any available ‘.co.uk’ domain name.

A free web site: You build your site using an easy Wizard-type tool provided by Google, which lets you upload your own words and images.

Try it now at www.gbbo.co.uk

The government is backing a scheme by Google, Enterprise UK and a number of other partners including PRIME to get more British businesses online. The campaign will kick of later this month with the launch of a set of free tools to simplify the building of a straightforward business web site, hosted by Google. 

The scheme is called Getting British Business Online (GBBO). It is a nationwide campaign that will offer small businesses located in the UK the tools and knowledge to do business online from their own free website.

You can pre-register your interest by leaving your email on the GBBO web site.

We’ve not yet seen the automated web site building tool, so we’ve not had a chance to check out how good it is or what the limitations are. But here’s what GBBO promise.

You get:

A free web address: Choose from any available ‘.co.uk’ domain name. If the name you want is already taken, the system will suggest another.

A free web site: You complete a short form online and and the system promises will create a customised, professional looking website, tailored to their business type

Free online marketing: All sites created will be listed for relevant queries in the Google search engine.

 
PRIME has worked with Enterprise UK and the relevant government department BIS before, which is why we are think it is worth keeping an eye on how this scheme develops. The web site is free, so if it’s any good it’s probably worth investigating to see if it’s suitable for your business. There are also likely to be a number of training providers offering courses to help people who need it. Some of these may not be free.

For businesses that already have a web site GBBO is promising another set of tools to help them perfect and market their web site. But is too early to say anything more about them.

GBBO FAQ
 

Box photo of Mr Site web site creation productPRIME has teamed up with UK web site specialist Mr Site to offer a discount of up to 40 per cent on the company’s simple all-in-one web site creation packages.

With the discount a year’s use of the Beginner package will cost you £15 rather than £19.99, a year of the Standard package £22.74 rather than £34.99, and of the Pro package £59.9 rather than £99.99.

These prices include the registration of your own domain name (such as www.example.co.uk or www.example.com), the use of Mr Site online web site creation tools, templates and shopping cart, plus hosting for a year.

To get these prices go to the special PRIME discount link and enter the word “PRIME” into the offer code box. You can upgrade between the levels at any time, so you don’t have to worry too much about making the right choice now. If you want to continue using the Mr Site service after a year prices revert to the normal level – these are shown at the foot of the page. Currently they are £20.28 annually for Beginner, £34.88 for Standard and £95.88 for Pro.

The different levels differ mainly in the number of pages you can display and the amount of space you can use for your text and images. The Pro package has the best ecommerce support and features to help make the site more visible to search engines. But all come with a shopping facility with images and stock control, the ability to take payment from customers via Paypal, and with email box. You can use an existing domain name you have already registered.

We know from polling on the topic and what people tell us at events that setting up a web site has long been seen seen as a high priority by most business starters (see Olderpreneurs all want their own web sites) from 2007. But not everyone is confident about how to go about it. Setting up a web site can seem daunting if you have spent your life doing something other than keeping up with Internet technology.

Mr Site’s all-in-one approach keeps things very simple. To get a web site going you need to register a domain, find a host, design your site and upload all your content. With Mr Site you do all these things from the same place using your normal web browser, and you pay from them all at the same time with a single subscription you know in advance.

The firm is one of the leaders in easy web sites in the UK. We also like Mr Site because its product is well documented, so if you don’t know what you are doing it you can read an explanation which by web standards is relatively free of jargon.

Mr Site is more business-oriented than the blogging tools which are probably its main rivals when it comes to ease of use. Even the Beginner package comes with one shopping page, which can have up to 99 items on it, each with their own image. The standard package allows up to 49 shopping pages, the Pro 98.

The payment system for taking money from your customers is Paypal-based. Paypal is a large international electronic payment service owned by eBay. This means that you have to sign yourself up separately with Paypal for a Paypal account, and pay Paypal transaction charges. But the big plus is that you can get up and running fast and you don’t need to worry about processing credit card payment or getting credit card merchant status.

Customers can pay you straight off your web site (or by email) using a credit or debit card – they don’t themselves need to sign up with PayPal. Paypal can also handle cross-border payments and currency conversion, for an extra fee.

Of course Mr Site isn’t the only way of getting a web site up and running, but we reckon the all-in-one approach makes it very suitable for people new to creating web sites, and its business focus makes it appropriate for PRIME’s audience.

Of other options, there are many. We cover some of them in the site credits description of how this web site is done. For www.primebusinessclub.com we use a lot of Open Source software, which is cheap or free, but quite complicated. Since we have people who already understand these things it is rational to use their labour time, instead of spending money we don’t have.

But for a person starting out on their own without existing Internet skills the learning curve could be high, and the time spent could divert effort from other areas of the business that need it more urgently.

This means that only some of the blogging options are worth considering, especially those aimed at beginners with the hosting included, so there is much less of a technical nature to do. Some of these services are free, usually because they are advertising funded, and they can be good way of getting something up quickly and starting to learn about web publishing.

You can instantly set up a free blog at Blogger.com (owned by Google), and at WordPress.com, to name two well-established and well supported ones, with huge communities of users. Typepad only has a 14-day free trial, and thereafter is quite expensive, but is also very beginner friendly and tends to appeal to people in the media or arts or who have visually-appealing products.

Social networking tools such as Facebook and Twitter may be enough if all you require is an online presence that is mainly about yourself, and they are all free. But all three suffer from a trivial image, and Facebook in particular is still blocked by many traditional businesses that fear their employees will waste time on it. This means that though such sites can be very helpful to your business if it relies on word of mouth and personal contact, you may also need a conventional web site too where you can present your offer in a serious manner.

Another option worth investigating if you plan to start trading from your site and taking payments for goods is BT Tradespace. The basic service is free, and you get a shop and the ability to take payments using Paypal. This service also offers opportunities for networking to find customers and suppliers, and for some businesses may be a good place to start.
 
Disclosure: We are not taking any  commission or affiliate fee on this offer to enable the maximum saving to be passed on to you. PRIME has asked Mr Site to hand all the available discount on to our clients in the form of a lower offer price.

KPMG and the London Development Agency (LDA) are hosting two innovative web-based seminars for small and medium sized businesses.  It’s an opportunity to take part in a seminar with other like minded professionals without leaving your desk/office.

Business planning/Forecasting/Market Analysis – 9th September 2009

Winning Public Sector Contracts – 6th October 2009

For further information on the seminars and to register for the event please click here.

What is a web seminar? It’s an interactive online seminar conducted via the web using audio teleconferencing. You’ll be sent instructions for accessing the siminar by email at the time you register.

Ofcom chartLots of interesting charts about how the UK’s population is using the Internet, phone and other digital media in Ofcom’s annual communications market review.

Fast Internet access, or “broadband”, is now obtainable almost everywhere in the UK, so the key measure is adoption, or how many take it up. Overall take up of broadband reached 68 per cent of households in the UK by the end of the first quarter of 2009. This is up from 58 per cent on the previous year, an increase of 17 per cent.

Adoption in highest in England (70 per cent of households), but the other nations are catching up fast. Take up of broadband rose by 13 per cent in Scotland (up from 53 per cent to 60 per cent); by nearly 25 per cent in Northern Ireland (up from 52 per cent to 64 per cent); and by a third in Wales (up from 45 per cent to 58 per cent).

The total number of UK fixed broadband connections increased by 10.7 per cent to 17.3 million during 2008, up by 1.7 million on 2007. Take-up of mobile broadband also grew substantially over the year. More than 1 in 10 households (around 3 million homes) had a mobile broadband connection by the end of Q1 2009. Of these, three-quarters (75 per cent) also had access to broadband through their landline. This suggests that many consumers are using mobile broadband to complement their landline connection rather than replace it.

Ofcom chartAGE GAP NARROWS FOR TECHNOLOGY USE

Ofcom’s research suggests that the gap in take-up between age groups is narrowing. It was among older consumers that technology take up grew the fastest during 2008. For mobile phone, digital TV and internet take-up, the largest growth in absolute terms wasamong the 65+ age group. The only other age group to see double-digit growth across all platforms was the 55-64 year olds.

 

wolf in sheep's clothing - clipart from aperfectworld.orgQuietly coming into effect at the end of May, the Consumer Protection from Unfair Trading Regulations 2008 summarises in one place most of the things you are not allowed to do when selling to consumers. The parallel Business Protection from Misleading Marketing Regulations 2008 does the same thing for businesses selling to other businesses (B2B).

The new regulations replace many existing laws, including most of the Trade Descriptions Act, so they are certainly worth a read. Among perennial bad practices predictably banned are “bait and switch” – offering one thing then actually providing another, claiming to belong to a trade association when you don’t, and pyramid selling. So most of it is common sense.

But there are some more surprising additions to the list of shame. Now banned are advertorial (paying for favourable press stories without making this clear to readers), fake blogging (pretending to be an ordinary consumer giving an independent opinion in an online web site or forum when you in fact stand to make a financial gain) and “astroturfing” – generating a fake grass-roots buzz around your product or service by paying people to pretend to be satisfied customers or supporters.

Since many of the latter practices have become fairly common in the media, on the Internet and among fans of so-called guerrilla marketing, it is likely that court cases may be necessary to define what exactly is permissible and what is not. For example it’s not yet clear whether the sort of affiliate marketing deal popular on the Internet will be caught under these regulations – for example recommending books in return for a commission on any sales that ensue

Since in many instances the offence lies in the deception or misleading of the customer, you can probably stay on the right side of the law by declaring what you are up to. If you have a financial interest in a transaction that isn’t obvious to the consumer, you can probably make everything clear and above board with some kind of declaration. Here’s a PRIME example – from our ONLY foray into affiliate marketing!

The regulations will mainly be enforced by local authority Trading Standards departments, with the Advertising Standard Authority playing a role where advertising is involved. Penalties can be up to two years in prison and substantial fines. But it is likely the authorities will go after big fish first in areas where there is any doubt to get maximum press coverage and establish the principles.

Continue reading »

An up-to-date list of the technology used to put to put this web together is given on the Site credits page.

We are not using complicated or expensive tools. If you are interested in building your own site it is getting increasingly easy.

You can get a free web site to experiment with that uses similar tools at WordPress.com  This will give you a feel for the issues even if you decide against the DIY approach and end up hiring someone to build a web site for you.

Now you can get almost any word on this site explained thanks to a service from Answers.com
Some phrases will also work.

AnswerTips iconTo use it you just click rapidly twice on any word on the page (that isn’t a link). This causes a box to pop up containing a dictionary definition. (Links function in their normal way as links and won’t provide the Answers.com feature.)

Since dictionary definitions don’t always provide enough information there’s a button marked More at the bottom of the box. This will bring up a variety of other material, including Wikipedia entries and other more specialised sources.

The dictionary provided is American, but the More pages are more varied, differing from item to item.

So if you click on Capital Gains Tax the dictionary entry gives an American answer and is largely off the point. But the More page contains a Wikipedia survey of CGT around the world, and on some occasions a link to recent Times coverage.

The system does a better job on Home Information Packs, producing a full explanation of the UK scheme.

Note that this content is all external to the PRIME site, so the Readspeaker service won’t read it out.

You can customise the type and depth of material by clicking on the Personalize button at the top right of the box.

Do try it out and let us know what you think by posting a comment below.

Note: If you have your own web site this service is free – it’s funded by small text ads. It should be simple to install if you are using blogging software or have access to the HTML. More at Answers.com

Only half of Britain’s small firms have a web site, according to the Federation of Small Businesses (FSB). But ALL of the visitors to this site taking part in a recent PRIME mini poll either had a web site or planned one.

Does your business have a web site of its own?

  • Yes 48% (22 votes)
  • No – it doesn’t need one 0% (0 votes)
  • Not yet but planning one 52% (24 votes)

Source: visitors to www.primebusinessclub.com

The two sets of figures may be compatible. Both polls show an approximately 50:50 split between web-site haves and have-nots. The different interpretations put on this may be like the proverbial half-empty or half-full glass.

Those commenting on the FSB poll have tended to take a half-empty view, decrying small firm’s lack of Internet ambition.

But since the PRIME poll also asked whether people were planning to set one up in the future, it is possible that the missing web sites may only be temporary – just something that people haven’t got round to yet.

Many of PRIME’s visitors have good reason to wait, as they haven’t yet set their businesses up either, or have only done so recently. So they may have other things to get sorted out first, before leaping into cyberspace.

If anything the mini-poll shows a vivid awareness among older entrepreneurs about how valuable a web site can be in business, with none of them saying it isn’t needed.

Listen icon

This web site is now equipped with its own text-to-speech facility – so you can get the content read to you by an automated voice. This can be useful if you have problems seeing the text, but is also handy if you just want to listen to one of the longer items while getting on with something else.

You don’t have to download any software to get it to work. Simply click on the small yellow-and-green Listen icon near the headline of the item you are interested in. This will pop up a new window with the reader controls in it, should you you want to skip backwards or forwards. But the voice should start automatically with no further intervention after a few seconds.

If you prefer access keys to using a mouse, then access key L is the equivalent of clicking on the Listen icon. If there are multiple stories on the page the reader will start from the beginning of the item nearest your cursor position.

To stop reading simply close the reader’s pop-up window. Or click on another Listen icon to start it reading something different.

The technology PRIME is using comes from Readspeaker, a company founded in Sweden eight years ago. It now has many public sector and corporate clients in the UK. The Readspeaker approach is to keep the complicated technology on its own servers, so web site visitors don’t have to download anything.

This approach makes things very easy for the web site visitor. The downside to this is that all the decisions about how the reader works have been taken by the particular web site’s authors – in our case PRIME.

So for example we haven’t set it up to read all the navigation links, because for most people just wanting to hear a particular article that would be pretty tedious.

But if you find text-to-speech particularly valuable , perhaps because you are having sight problems, then there is another approach which can give you much greater control yourself. That is to install suitable software on your own machine. Some of this is free. You can read more about the options on the Accessibility page.

There are several free on-line directories that are useful both for finding services you require and for researching the local competition.

Logo of near.co.uk

Near.co.uk is a good example, and one of the simplest and quickest to use. It provides a straightforward list of businesses by type and town. For example:

Wedding services near Widnes
Chain saws near Chepstow
Car auctions near Carshalton

The data for Near’s listings comes from Thomson local directories, so it’s generally up to date. What’s good about Near is that it presents the information in a simple and clear way.

Logo of Yell.comYell is the Yellow Pages equivalent. The interface is a bit more cluttered but you can plot results on a map. On some of the examples we tried it seemed to have fewer entries than Thomson-based Near. But it is a more a intelligent system than Near, and will suggest a range of different sorts of supplier that might, for example, offer chain saws for example, rather than giving up after finding only one result.

BT phone book smallBut probably the best of the simple listing sites is – rather surprisingly, BT’s online phone book. This now has an excellent business look-up function. It’s fast, returns numerous results, and will suggest other relevant categories. Here’s the chain-saws in Chepstow query for example.

This service is free for “personal use”, and you can increase the number of results per page up to 50 in the preferences menu. So you could obtain the details of lots of businesses.

Thomson logo without catThomson Local, the source of Near’s data, is another site well suited for compiling big lists. Compared to Near you need to think a bit more when using it. For example it returned no results for a simple query about car auctions in Carshalton – because strictly speaking there aren’t any. But if you manually widen your area of search to Surrey or the South East it starts finding them. So it’s a bit literal in how it handle queries. But it has vast amounts of data and is good for scanning large areas of the country.

There are limitations on using any of these sites for compiling big lists. Partly these are practical. Thomson Local for instance limits the results returned to 200 in any one search, so if you are looking for a very popular category like pubs in the South East it will miss a lot.

There may also be restrictions in the terms of use that seek to prohibit you from using the data from the web site “for any kind of direct marketing, telemarketing or electronic marketing”. Whether or not these are enforceable in law is a moot point, but if you use the site heavily you may find it stops working.

What’s going on here is that many of these firms have other paid-for products that they would rather sell you for compiing big lists. These can be more convenient and indeed cost effective, by for example allowing you to sort on more criteria so that less of your mailing effort is wasted.

Logo of UpMyStreetReturning to what’s available for free, UpMyStreet is a more elaborate site going well beyond a directory, but it’s worth investigating as it offers others sorts of free information that may be useful for your business. You can simply use its Find My Nearest feature – here’s the results it returns for car auctions near Carshalton, which are displayed by default on a map.

But it can also tell you much more about a neighbourhood in response to a post code or town name. This includes a brief free Acorn profile – Acorn is a marketing system that attempts to describe the type of people you can expect to find in the area, including their likely income level, age, the sort of homes they live in and some of their consumer interests. Here’s what it thinks of the residents of Chepstow.

Elsewhere on the site you can find out about local property prices and crime statistics. Obviously these features are mainly aimed at home buyers. But they are also of interest when researching likely areas for customers or premises.

Google is making big changes to its search engine that may affect how much traffic businesses receive from the site.

Google's new lookIf your web site currently comes in high up the list for typical queries you may find it coming in lower. Conversely the changes might be good news, promoting your site up the list into a more visible position.

The modifications are being rolled out immediately starting this week. Google has decided to rejig its famous page ranking system by merging the results of its more specialised search services – for example its image, patent and book searches, into the general results.

For PRIME this may turn out to be bad news as we do pretty well under the current system thanks to all the organisations that link to us. We’ll now be competing with pictures and books about prime ministers, not just news stories about them.

On the other hand if you are promoting your small business using blogging software you may find you do better, as blog results are expected to suffer from less discrimination under Google’s new “universal search” system.

The change-over will affect both Google.com and Google.co.uk but not necessarily simultaneously.

“Search marketers must understand that the supremacy of web page search just took a major hit.” Danny Sullivan.

Official Google announcement
Detailed analysis from search engine guru Danny Sullivan.

Feb 052007

Skype logoSkype allows you to make cheap calls to normal phones worldwide – and free calls to other people with Skype. You install some software on your PC to get it working – or buy a Skype handset from somewhere like Tesco.

You need also Internet access – home broadband is ideal. As a result small and home businesses have been much more active in adopting this way of making cheap phone calls than big businesses or the public sector, which are saddled with more complicated Internet arrangements.

There is discussion of the pros and cons of Skype in the forums.

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