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Several schemes are now offering refurbished computers at very attractive prices. These are generally old ex-business fleet computers, but re-built, equipped with flat-panel displays and with new fully-legal software installed on them.

While some of these deals are available to anyone, others are only available to those on qualifying benefits. This is normally because the software vendor backing the scheme wants to ensure that the deep discounts offered are only to people in the specific targeted groups.

The very cheapest offer we’ve seen is £92 for a working system, but to run standard business software such as Word and Excel effectively you may need a slightly higher hardware specification and a reliable version of the Windows operating system. Here are some examples.

Microsoft Registered Refurbisher logoPC with 17in flat-screen monitor, 2.8 Ghz processor, 40Gb hard disk, Windows 7 operating system, Microsoft Office 2007 Home & Student (Word, Excel etc) – £137 from Remploy/Microsoft scheme for those on qualifying benefits (e.g. Jobseekers Allowance, Housing Benefit). Delivery and 30-day technical support is included in the price. Read more at Remploy e-cycle site Remploy are also offering a 1GB Pay-As-You-Go

Get Online @ Home is another Microsoft-backed campaign, this time with support from BT, the Post Office and mobile network 3 among others. Here a slightly less powerful PC bundle is offered at two prices – £165 for anyone, or £95 for those on qualifying benefits. This gets a 2GHz PC with 15in flat-screen monitor, Windows 7 and Microsoft Office Starter, which includes a reduced-functionality Word and Excel. More at Get Online @ Home site.
Mobile Internet doingle for this machine for £10.

Freegle logoAn alternative approach to these corporate-backed refurbishment schemes – or eBay, is community-based direct recycling. Freegle is a good example with a strong UK-wide presence. These schemes recycle all sorts of things for free, not just computers. Local volunteer groups match people with stuff they want to give away with people who want to give it a new home, usually via a simple online process. Theoretically you could get a complete computer this way, but you’d probably need to try several groups before striking lucky. But for bulky items people might want to get rid of, like computer monitors, TVs and still serviceable old printers this approach may be worth investigating.

Rivals to Freegle include Ecobees and Freecycle – the big US-based parent Freegle originally split from. The commercial listings-site Gumtree is also worth a shot, having a big freebies section in addition to lots of second-hand items from all over the UK.

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ip health check iconIntellectual Property covers things like patents, trade marks, registered designs and copyright. The Intellectual Property Office has a free online tool called IP Healthcheck that you can use to help decide whether your brand or product needs legal protection.

The Intellectual Property Office used to be known as the Patent Office, and is the main government agency in this subject area. They will be at the Business Startup show in London on 19th and 20th of May 2011, and also have their own programme of free events around the country.

Many of these are involve the 14 Patent Libraries around the country, mostly in libraries, where you can find out more about patents, trade mark, designs and copyright.

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Cookie Monster eating cookie

Cookie Monster eating cookie

On the 26th of May 2011 new rules come into effect that cover how you can use cookies and other similar technologies to store information about visitors to your web site. In this post we explain the changes so you can understand whether you are affected, and suggest some sensible things you might do next.

UPDATE 27 May 2011
Last-minute deal means UK web site owners will get an extra 12 months to comply. The Information Commissioner has agreed to hold off on enforcing the new regulations for 12 months, following talks with Communications Minister Ed Vaizey.

But first, before worrying about the new stuff make sure you obeying the old rules properly! Many people don’t realise that there are laws that govern how you do business online. Fortunately the requirements are fairly simple to meet.

Basic rules for selling online

The key things are to be clear about who you are and your prices. All commercial web sites must give the company (or sole trader’s) name, postal address, email address, and also the company number and VAT number if you are registered. All prices on the web site must be clear and unambiguous. You must state whether the prices shown include taxes and delivery costs. Similar rules apply to your emails.

There’s a brief guide at Pinsent Masons free legal site OUT-LAW.

New rules on cookie consent

The new rules coming into effect on the 26th of May 2011 are all about cookies, and other ways of collecting and storing information about the person visiting your web site. The changes are prompted by an EU privacy directive that has already passed into UK law, and which comes into effect this month.

The Information Commisioner’s Office (ICO) has issued guidance that you can download here as a PDF about using cookies and similar tracking technology.

The item that is causing all the fuss is that you will now need to have each user’s active consent. Even the ICO recognises that “gaining consent will, in many cases, be a challenge”.

Fortunately there is some latitude, because cookies that are “strictly necessary” to provide a service already explicitly requested by the user are allowed. This should cover the use of cookies in things like shopping carts and in saving preferences about text size or colour. Unfortunately there is still plenty of ambiguity about how far this get-out clause extends.

Don’t panic
The important thing is not to panic, as vast numbers of web sites will be affected. It is unlikely that any heavy-handed enforcement activity will be directed at you or anyone else in the near future. We are likely to see new guidance and possibly some test cases with major players before ordinary small businesses are targeted.

However, we may get scare stories in the media. Since this rule change was prompted by an EU Directive, it could well produce a crop of “EU madness” stories. The change could also be seen as a classic example of red tape imposing an uneccessary burden on small businesses, which could spark more controversy.

The danger is that to make these stories more interesting journalists and politicians may talk up how widespread and burdensome the changes needed to the UK’s web sites will be. This would be bad if it led to small firms spending unnecessary time or money on a minor and not very urgent problem.

This would be doubly unfortunate if the ICO then agrees some fix or compromise that allows firms to solve the problem relatively easily. Another real possibility is that the major browser vendors will come to the rescue. For example, they could add new features to Internet Explorer, Firefox, Safari and so on to enable users to clearly signal their consent to particular types of cookie. Such a development wouldn’t let web masters dodge the law, but it might offer them simpler ways of complying with it.

So this is a time to:

  • check your web site to make sure you are doing the basics necessary to trade legally online outlined above
  • review your cookie use, but hold back on doing too much until the response of the wider business world becomes apparent.

To put this in perspective, of the 2,565 data breaches reported to the ICO last year, just 36 of cases have resulted in any form of action by the watchdog to date, and only four have resulted in civil penalties (reported in The Register).

The Information Commissioner is evidently more concerned with encouraging best practice and getting firms to consider privacy issues than in levying fines. Small self-employed business are very unlikely to be first in the firing line if the ICO decides it needs to get heavy.

“Good regulation is about getting the best result in the public interest” says the ICO itself in a recent report. “For a monetary penalty to be served the Information Commissioner has to satisfy a strict set of criteria including that the breach could have caused substantial damage or substantial distress to individuals and that the organisation knew, or ought to have known, that there was a risk that a breach may occur.”

So what is PRIME doing?

Not panicking! We are certainly affected, since we know we use cookies to distinguish between new and repeat visitors at our  www.prime.org.uk web site. We use this information to tell new visitors about this web site, PRIME Business Club, in case they would rather come here. We stop telling repeat visitors to www.prime.org.uk after a small number of visits, as the message we display could become annoying.

We’re not sure if this comes under the “strictly necessary” get-out. So we could decide to comply with the new rules by simply leaving the message running, or turning it off altogether. But that would be overkill at this point. We don’t yet know what other reputable web site owners are doing on the cookie-consent front, and what other guidance will be issued.

Meanwhile another thing we can do is to check whether either of our sites sets other cookies we don’t know about. This is fairly likely. Few people who have web sites now get intimately involving in the technical detail. This is because it isn’t necessary with today’s heavily automated content-management tools. To put it frankly, we simply don’t know what’s happening down at the cookie-setting level. Who does nowadays?

So the next step for us is to audit our two web sites and have a look at what appears to be going on. There’s an article here about ways of doing this simply, by visiting you own site with a normal browser set up in a particular way.

Further Reading

Websites told to ensure cookies comply with UK law – BBC

ICO says it doesn’t need to use its ‘big stick’ – fewer than one in 500 breaches result in fines – The Register

EU Chews on Web Cookies – Wall Street Journal

Guest opinion: The EU’s legal war on cookies is barking mad – Wired

FAQ about cookies (from a fairly pro-cookie perspective)

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Chancellor of the Exchequer George OsborneA major upgrade to the Resources section of this website means you now have access to over 1,700 pages of up-to-date, high- quality content about things like tax, marketing and accounting.

The upgrade means you no longer have to login or register, so can go straight to the stuff you are interested in. But please note that if you have bookmarked any favourite pages in the past these may no longer work, since some content has moved. So you may need to update you bookmarks.

The Resources area contains articles and guides we have bought in from the expert writers at PracticeWeb. It is also updated every working day with news stories of particular relevance to small and medium-sized businesses.

You can read up on doing business plans, how to set up legally, tax and other practical topics. There are also several useful business calculators – for estimating start-up costs, for break-even sales and so on.

Here are links to some of the information just in the business start-up section. There are lots of other sections to explore in what is almost an encyclopedia of small business practice.

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Setting up a web site is a high priority by most new businesses. But not everyone has the experience to do it for themselves from scratch – or the money to buy in the expertise from somewhere else.

This is where simple Do-It-Yourself solutions come in. This post updates previous discussion on this topic (see Internet category for earlier posts), and renews two offers we’ve been running for some months.

Example web site page
1. Getting British Business Online – a free basic business web site from Google and BT

There are many approaches you could take, but let’s start with something that is entirely free. Getting British Business Online is backed by the UK government’s Department for Business, Innovation and Skills. It’s run for them by campaigning group Enterprise UK, but the technology comes from Google and BT.

We’ve just had confirmation that this scheme now continue at least till 31st of December 2010. So far 20,000 businesses have taken advantage of the scheme.

To get a web site going you need to register a domain name – which is the web address such as example.co.uk for you web site, find a hosting firm which is where your site will actually live, then design your site and upload all your content. One way simple DIY packages achieve simplicity is to guide you through steps and offer all these services on one place.

With the GBBO package you get:

A free web address provided by BT: Choose from any available ‘.co.uk’ domain name. This is free for two years, after which you can pay to renew it.

Free hosting, provided by Google. Google told us this will remain free forever as long as your site remains below a certain size limit, currently 100Mb. This is big enough for the great majority of simply sites, but you can pay for extra space should you need it.

A free site-building tool: You build your site using an easy Wizard-type tool provided by Google, which lets you upload your own words and images, and alter them later whenever you want. You choose your initial design from a selection of pre-defined templates. You can swap to a different template later or tweak the design if you want to.

To register go to www.gbbo.co.uk

You need to have a working email address and a mobile phone. The mobile is only used once, during the initial registration process. You give the set-up wizard a mobile number, and it then immediately sends a text message to it containing an activation code. You type this code into the on-screen setup form, which lets you continue on to set up your free web site.

The type of web site you can build with the free Google tools provided by the GBBO scheme are fine if all you want is a fairly simple site containing pictures, text and videos. It can do a good job of describing you and your products in a kind of online brochure.

However, if you want to sell products off the page and take payments from customers online, it’s not so good. It is possible to link a GBBO site to Paypal and take credit card payments this way, but currently it doesn’t provide a proper shopping cart facility. This is more what you need if you have number of products you want to describe and sell from your site.

Box photo of Mr Site web site creation product
2. Your own online shop from Mr Site

There are several options here, but one of the simplest for newcomers to building web sites is Mr Site.  This is a paid-for commercial product, but PRIME has just renewed an offer we ran at the end of last year, passing the full 40 per cent discount on to PRIME Business Club visitors.

One reason we like Mr Site is that it is well documented, so if you don’t know what you are doing it you can read an explanation which by web standards is relatively free of jargon. It also has a business focus that makes it very appropriate for PRIME’s audience.

With the discount a year’s use of the Beginner package will cost you £15 rather than £19.99, a year of the Standard package £22.74 rather than £34.99, and of the Pro package £59.9 rather than £99.99.

These prices include the registration of your own domain name (such as www.example.co.uk or www.example.com), the use of Mr Site online web site creation tools, templates and shopping cart, plus hosting for a year. You can use an existing domain name you have already registered.

To get these prices go to the special PRIME discount link and enter the word “PRIME” into the offer code box. You can upgrade between the levels at any time, so you don’t have to worry too much about making the right choice now. If you want to continue using the Mr Site service after a year prices revert to the normal level – these are shown at the foot of the page. Currently they are £20.28 annually for Beginner, £34.88 for Standard and £95.88 for Pro.

The different levels differ mainly in the number of pages you can display and the amount of space you can use for your text and images. The Pro package has the best ecommerce support and features to help make the site more visible to search engines. But all come with a shopping facility with images and stock control, the ability to take payment from customers via Paypal, and with email box.

Paypal is a large international electronic payment service owned by eBay. This means that you have to sign yourself up separately with Paypal for a Paypal account, and pay Paypal transaction charges. But the big plus is that you can get up and running fast and you don’t need to worry about processing credit card payment or getting credit card merchant status.

Customers can pay you straight off your web site (or by email) using a credit or debit card – they don’t themselves need to sign up with PayPal. Paypal can also handle cross-border payments and currency conversion, for an extra fee.

3. Other options

Of course Mr Site and the GBBO scheme aren’t the only way of getting a web site up and running cheaply. We cover some of the others in the site credits description of how this web site is done. For www.primebusinessclub.com we use a lot of Open Source software, which is cheap or free, but unfortunately sometimes quite complicated.

For a person starting out on their own without existing Internet skills the learning curve could be high, and the time spent could divert effort from other areas of the business that need it more urgently.

This means that only some of the many cheap options are worth considering, especially those aimed at beginners with the hosting included, so there is much less of a technical nature to do. Some of these services are free, usually because they are advertising funded, and they can be good way of getting something up quickly and starting to learn about web publishing.

You can instantly set up a free blog at Blogger.com (owned by Google), and at WordPress.com, to name two well-established and well supported ones, with huge communities of users. Typepad only has a 14-day free trial, and thereafter is quite expensive, but is also very beginner friendly and tends to appeal to people in the media or arts or who have visually-appealing products.

Social networking tools such as Facebook and Twitter may be enough if all you require is an online presence that is mainly about yourself, and they are all free. But all three suffer from a trivial image, and Facebook in particular is still blocked by many traditional businesses that fear their employees will waste time on it. This means that though such sites can be very helpful to your business if it relies on word of mouth and personal contact, you may also need a conventional web site too where you can present your offer in a serious manner.

Another option worth investigating if you plan to start trading from your site and taking payments for goods is BT Tradespace. The basic service is free, and you get a shop and the ability to take payments using Paypal. This service also offers opportunities for networking to find customers and suppliers, and for some businesses may be a good place to start.

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Example web site pageGetting British Business Online, the governmnent backed-scheme that offers UK small businesses a free web site, is now live.

Partners include Google, Enterprise UK and Paypal.

You get:

A free web address: Choose from any available ‘.co.uk’ domain name.

A free web site: You build your site using an easy Wizard-type tool provided by Google, which lets you upload your own words and images.

Try it now at www.gbbo.co.uk

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Turn2us logowww.turn2us.org.uk have a free web-based calculator that can help you work out which – if any, benefits you are entitled to receive, and give an indication of how much. It can also give a quick figure for any tax credits you should get, so you can decide whether to claim.

Many people setting up a new business make little or no profit at the start, so Working Tax Credit may well be payable. Once your net profit rises enough you will of course have to give HMRC its cut, so while your income is low it is only right to claim.

Check your entitlement now. Don’t let the banks snaffle up all the money!

Check your tax
This useful INCOME TAX CALCULATOR comes from the same stable, and is free to use on the AgeUK (the merged Age Concern and Help The Aged) web site.

The company behind the calculators is called EntitledTo Ltd. Rather than provide the services direct under its own name (as it used to) it now sells them to organisations including charitities, who may then make them available free. Turn2Us is part of the charity Elizabeth Finn Care.

PRIME is a sister charity to AgeUK – Age Concern England collaborated with Prince Charles in setting it up.

Get a FREE vital business check-up for your business Listen to this page using ReadSpeaker

PRIME has teamed up with UK business set-up specialist Clever Gecko to offer our members a FREE Health Check for their businesses. To get this offer go to the special PRIME landing page. Business Doctor is predominately aimed at those people who have already started their own business and would just like some advice on - – - read more >

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The government is backing a scheme by Google, Enterprise UK and a number of other partners including PRIME to get more British businesses online. The campaign will kick of later this month with the launch of a set of free tools to simplify the building of a straightforward business web site, hosted by Google.  The - – - read more >

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PRIME has teamed up with UK web site specialist Mr Site to offer a discount of up to 40 per cent on the company’s simple all-in-one web site creation packages. With the discount a year’s use of the Beginner package will cost you £15 rather than £19.99, a year of the Standard package £22.74 rather - – - read more >

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A list of the technology used to put to put this web together is given on the Site credits page. We are not using complicated or expensive tools. If you are interested in building your own site it is getting increasingly easy. You can get a free web site to experiment with that uses similar tools - – - read more >

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If you’re reluctant to sell you are not alone – it is something many people feel when starting in business. But it’s one of those things that disappears with practice – and in particular as you relax and develop your own style. Here are some tips taken from “Working for yourself”, a new guide from - – - read more >

When the customer is wrong for you Listen to this page using ReadSpeaker

The customer is not always right, argues this article from Business Week. If they are taking up too much time sometimes it’s better to part company and put the effort into finding new business. “All that time and energy I had spent on resolving conflict was now spent on getting new customers”, reported one business - – - read more >

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easyJet founder and serial entrepreneur Stelios Haji-Ioannou is entering the serviced office business with a chain of easyOffices targeted especially at start-ups. The first opens in London on the 14th of November 2007. Other offices are expected to follow swiftly in Edinburgh and Glasgow. Like other easyGroup businesses Stelios has given his serviced offices a - – - read more >

BBC – Grandad is back in business Listen to this page using ReadSpeaker

Grandad’s Back in Business is a new four-part TV series that goes out at 9pm on Monday nights. Each programme follows an older candidate – aged between 50 and 65, as they try to break back into the industry in which they once worked. Pitted against them is a younger candidate looking for their first break.  - – - read more >

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